Refund policy

Refund & Return Policy

We offer a 30-day return window starting from the day you receive your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

Due to hygiene reasons, opened or used skincare products are not eligible for returns, unless the item arrives damaged or defective.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we will arrange a replacement or refund.

Refunds are issued to the original payment method and may take 5–10 business days to process.

 

We are truly humbled by the incredible support! Due to the overwhelming response to our latest launch, please allow slightly longer processing times. Thank you for your patience as we prepare your premium products.

For any return or refund request, please contact us at:

📧 support@maestroshop.com